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Privacy Policy

Last updated: March 10, 2026  ·  Effective: March 10, 2026

1. About Us

HelpMeBuddy (“we”, “our”, or “us”) is operated by Help Me Buddy IT Solutions, headquartered in India. We provide an AI-powered advertising and business growth platform for agencies and businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services at ads.helpmebuddy.in and related subdomains.

2. Information We Collect

2.1 Information You Provide

  • Account registration data: name, email address, phone number, business name
  • Business information: industry, company details, advertising accounts
  • Payment information (processed securely via PayU — we do not store card data)
  • Communications: messages you send via support or contact forms

2.2 Information Collected Automatically

  • Log data: IP address, browser type, pages visited, timestamps
  • Device information: browser, operating system, device identifiers
  • Usage data: features accessed, actions taken within the platform
  • Cookies and similar tracking technologies

2.3 Third-Party Data

  • Meta / Facebook: ad account data, page insights, lead form data (when you connect your account)
  • Google: account data when you sign in via Google OAuth
  • WhatsApp Business API: conversation metadata and contact data

3. How We Use Your Information

  • To provide, operate, and improve the HelpMeBuddy platform
  • To process transactions and send billing-related notifications
  • To generate AI-powered advertising insights and reports for your account
  • To send service updates, security alerts, and support messages
  • To detect, prevent, and address fraud and security issues
  • To comply with applicable laws and legal obligations
  • To personalise your experience and provide relevant recommendations

4. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service providers: MongoDB Atlas (database), OpenAI (AI features), Vercel (hosting), PayU (payments), Meta (advertising APIs)
  • Legal requirements: When required by law, court order, or governmental authority
  • Business transfers: In connection with a merger, acquisition, or sale of assets
  • With your consent: For any other purpose with your explicit consent

5. Cookies

We use cookies and similar technologies for authentication (session cookies), security, and analytics. You can control cookies through your browser settings. Disabling cookies may affect platform functionality such as staying signed in.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time via our Data Deletion page. Account data is typically deleted within 30 days of a verified deletion request.

7. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/HTTPS), bcrypt password hashing, JWT-based authentication, and MongoDB Atlas encryption at rest. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (see our Data Deletion page)
  • Portability: Request your data in a machine-readable format
  • Objection: Object to certain uses of your data

To exercise any of these rights, email us at support@helpmebuddy.in

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: